Quick Links Around the Page
- 1 WorkSafeBC Billing for Chiropractors
- 1.1 Billing WorkSafeBC under 8 weeks
- 1.2 Billing WorkSafeBC beyond 8 weeks
- 1.3 WorkSafeBC online tools
- 1.4 WSBC claim status
- 1.5 Invoice/Report
- 1.6 WorkSafeBC billing calendar
- 1.7 WorkSafeBC regulations for chiropractors
- 1.8 Booking initial visit for WorkSafeBC patient
- 1.9 How to check the status of WorkSafeBC claim
- 1.10 WorkSafeBC Report 8C – Billing first two chiro visits
- 1.11 WorkSafeBC Report 11C – Billing remaining chiro visits under 8 weeks
- 1.12 Invoicing WorkSafeBC for X-rays
- 1.13 Invoicing WorkSafeBC for communication
- 1.14 Invoice WorkSafeBC for job site visit assessment
- 1.15 Billing WorkSafeBC beyond 8 weeks
- 1.16 How to check the status of WorkSafeBC report or invoice
- 1.17 Billing WorkSafeBC patients privately
- 1.18 WorkSafeBC patients without PHN
- 1.19 Additional WorkSafeBC billing resources
- 1.20 WorkSafeBC contact information
WorkSafeBC Billing for Chiropractors
WorkSafeBC billing for chiropractors is simple if you use Claim Manager and follow the steps on this page.
Billing WorkSafeBC under 8 weeks
First eight weeks of WorkSafeBC treatment are billed for in three easy steps.
Submit WSBC Report 8C
Complete and submit F8C on the first visit (fee code – 19134).
Submit WSBC Report 11C
Submit F11C by the end of the fourth week of treatment or at discharge, whichever comes first (19135).
Invoice for additional services
Invoice WSBC for x-rays, communication or job site assessment, if any.
Billing WorkSafeBC beyond 8 weeks
The chiropractor can invoice WorkSafeBC beyond 8 weeks in two cases:
Spinal cord injury
Submit request for approval on F11C. Invoice each treatment individually (19149).
Approval of extenuating circumstances
Submit form 83D62. If approved, invoice for the form (19148) and each additional visit (19147).
WorkSafeBC online tools
Check the WorkSafeBC claim status and the status of your submitted invoices and reports online.
WorkSafeBC billing calendar
Observe the following calendar to avoid penalties and comply with WorkSafeBC requirements for chiropractors.
Submit 8C in Claim Manager
- At least one treatment is required.
- Valid WorkSafeBC claim is not needed; Claim # is optional.
- Enter 1st visit as the date of service.
- First visit is day 0.
- Deadline is 5th calendar day from the date of service; Late submissions are penalized.
Submit F11C in Claim Manager
- WorkSafeBC claim # is required. The claim must be approved. Check claim’s status online.
- At least three treatments must be completed before submitting the report.
- The date of service on the report must not be later than the end of 4th week. Enter the date of last visit during 4th week, even if the report is submitted at a later time.
- For spinal cord injury, indicate the planned frequency and duration of treatments beyond 8 weeks.
- Fax WorkSafeBC form 83D62 for extenuating circumstances if more than 8 weeks of treatment is required.
For approved extenuating circumstances
- Invoice WorkSafeBC for completing the form (19148).
- Invoice WorkSafeBC for each additional treatment (19147).
For spinal cord injury
- Invoice WorkSafeBC for each additional treatment (19149).
For other cases
- Discharge the patient or
- Bill patient privately.
WorkSafeBC regulations for chiropractors
Overview of WorkSafeBC billing rules and regulations for chiropractors.
Booking initial visit for WorkSafeBC patient
What the chiropractor needs to know when booking a visit for a patient with work-related injury.
If the patient has a WorkSafeBC Claim NumberIf the claim was already registered with WorkSafeBC, WorkSafeBC will only pay for the services under eligible claims. Chiropractors are required to confirm the status of the WorkSafeBC claim before billing WorkSafeBC.
If the patient has no WorkSafeBC claim numberIf there is no claim number yet, the chiropractor still can and should submit the Form 8C to WorkSafeBC. The Form 8C will be paid for regardless of claim status outcome.
How to check the status of WorkSafeBC claim
If the WorkSafeBC claim number is known, chiropractors are required to confirm the status of the WorkSafeBC claim before performing a treatment of the injury that occurred at work. You can check the status of the claim online or by phone.
- Go to WorkSafeBC Claim Status portal
- your MSP practitioner number
- WorkSafeBC claim number
- patient’s personal health number
- 604-231-8888 or
- toll free 1-888-967-5377
- Monday-Friday 8:00 a.m.-6:00 p.m.
- the claim status is active and
- the claim eligibility is allowed and
- at least one injury is accepted and
- the claim’s effective date (injury date) is less than 8 weeks prior to the initial treatment date.
WorkSafeBC Report 8C – Billing first two chiro visits
The chiropractor’s Initial Visit Report 8C (Form 8C or F8C) is the first item to be billed to WorkSafeBC for a new patient. It includes payments for first twot visits. It indicates that the injury and/or disease is work related.
- treatment, if indicated, and
- general education with the goal of early and safe return to work.
- The F8C must be successfully received by WorkSafeBC within five calendar days following the initial visit to be reimbursed the full amount; Day zero (0) is considered the date of the Initial Visit. Late forms are penalized. The F8C cab be billed before the second visit has occurred.
- The electronic F8C form goes to WorkSafeBC via MSP Teleplan. The Teleplan validation job might decline the form (usually within three calendar days after the submission). The declined form needs to be corrected and resubmitted in time to avoid the late penalty. Claim Manager validates the form to help it pass the Teleplan validation.
- The F8C is successfully received by WorkSafeBC only if it passes Teleplan validation stage. The F8C that does not pass Teleplan validation never reaches WorkSafeBC. The declined F8C can be corrected and resubmitted as many times as needed.
- The F8C must be submitted electronically; faxed forms are penalized.
- The F8C submitted in Claim Manager constitutes an invoice. No separate WorkSafeBC invoice is required.
- Forms submitted by fax do not constitute an invoice. If the form is faxed, the fee item still needs to be billed in Claim Manager using WorkSafeBC Invoice form.
- The Chiropractor shall be reimbursed for only one (1) Chiropractic First report fee per claim.
- Fee item code is 19134 – Chiropractic First Report (Form 8C)
- Fee amount is $102.75.
- Late reports are penalized by $15.00.
- Faxed reports are penalized by $40.53.
- A late report that is faxed is subject to both penalties, which add up to $55.53. Amount paid is only $47.22.
- To get paid at a highest WorkSafeBC rate, submit F8C with Claim Manager on the date of the treatment. That will allow time for correction if necessary.
- It is better to submit a late electronic report than a timely report by fax. If you are in a transitional stage between billing software, hold off submitting your 8C report by fax. Do it electronically after you enroll with your new billing provider. The penalties will be less.
WorkSafeBC Report 11C – Billing remaining chiro visits under 8 weeks
All remaining visits within the eight weeks of chiropractic treatment are billed with The Chiropractor Progress Report 11C (F11C). Usually it is the second fee item billed to WorkSafeBC for the patient.
- education focused on activities of daily living and early return to work following injury,
- development of a Return to Work (RTW) plan,
- home visit,
- supplies provided to the Injured Worker up to the value of $50.00. (Authorization must be received from a Claim Owner for supplies over $50.00.)
- If the Form 11C is being submitted at the end of the fourth week of treatment it must include
- objective findings,
- a plan for clinical recovery and return to work or
- recommendations for alternate investigation or treatment.
- If the Form 11C is being submitted at an early discharge it must include
- the worker’s status at discharge,
- a return to work plan, if applicable.
- The F11C is billable only if the worker has been seen more than twice.
- Unlike the F8C, the F11C can only be billed on accepted claims if the worker has been approved for chiropractic treatment. The chiropractor must check the claim’s eligibility status before commencing the third treatment.
- by the end of the fourth week of treatment or
- at discharge (whichever comes first),
- The F11C must be submitted electronically; faxed forms are penalized.
- The F11C submitted in Claim Manager constitutes an invoice. No separate WorkSafeBC invoice is required.
- The F11C submitted by fax does not constitute an invoice. A separate WorkSafeBC invoice is required.
- Only one (1) Chiropractic Treatment and Progress/Discharge Report F11C flat fee can be billed per claim per payee.
- Fee item: 19135 – Form Fee (11C).
- Fee amount: $493.00
- Faxed reports are penalized by $23.78.
- There is no penalty for submitting F11C late.
- To get paid at a highest WorkSafeBC rate, submit F11C with Claim Manager. It is better to submit the report late electronically than fax it on time because there is no penalty for late form submission but there is penalty for fax submission.
- If you forget to submit F11C by the end of the fourth week of treatment, you can submit it at any time but make sure to indicate the service date of the report that corresponds to the last visit during the 4th week of treatment.
- 19138: $59.86 – Spinal Series,
- 19139: $23.19 – Spinal Series recheck,
- 19140: $42.98 – Peripheral joints.
- It the patient has spinal cord injury, the chiropractor must specify on the F11C the intent to continue treating beyond 8 weeks, including the frequency and duration of treatment.
- No Form 83D62 is required to extend treatment time beyond eight weeks.
Invoicing WorkSafeBC for X-rays
Additional services, such as X-rays, communication or job visit assessment are excluded from F8/11C. They need to be invoiced separately.
- Service date must be within a Board Officer approved Chiropractic Treatment period.
- Each X-ray invoice must be preceded by the Chiropractor’s X-ray Report 11RC.
- Limit of one 19138, 19139 and 19140 payable per accepted claim per Payee.
- 604 233-9777 or
- toll-free 1 888 922-8807
- Bill for X-rays only after successful submission of F11RC;
- Bill for X-rays in Claim Manager using WorkSafeBC invoice form;
- Submit electronic WorkSafeBC invoice for only one fee item: 19138, 19139, or 19140.
- 19138: $59.86 – Spinal series,
- 19139: $23.19 – Spinal series recheck,
- 19140:$ 26.70 – Peripheral joints.
Invoicing WorkSafeBC for communication
The chiropractor can bill WorkSafeBC for phone consultations with a Board Officer and/or the employer and for one of the written communication items: chart notes, written report or a comprehensive report.
Phone Consultation – Eligibility
- Board Officer and/or a Chiropractor initiated phone call shall be reimbursed up to a maximum of fifteen (15) minutes when the discussion involves:
- Treatment progress;
- Return to work planning;
- Discharge planning; and
- Recommendations for further or alternative intervention programs or services.
- Phone calls shall not be reimbursed for the discussion of administrative, payment or performance issues of the Chiropractor.
- Employer consultation must be authorized by the Board Officer for telephone communication of up to fifteen (15) minutes with Employers.
- Phone calls must be documented to include date, time, Employer’s contact name and a summary of the discussion.
- Not to be billed in multiples.
Phone consultation – How to BillBill phone consultation in Claim Manager with WorkSafeBC invoice.
Fee Item Code – 19132
- Fee item code: 19132 – Telephone Consultation with Board Officer/Employer
- Fee amount: $46.00.
Chart Notes – Eligibility
- Flat rate fee;
- Can be billed only after a specific request by WorkSafeBC;
- Not payable with a 19141 or 19144.
How to Bill
- Fax the notes;
- Bill in Claim Manager using WorkSafeBC invoice with the fee item 19142.
Fee Item Code – 19142
- Fee item: 19142 – Photocopies of Patient’s Record (Chart notes);
- Fee amount: $26.34.
Requested Reports – Billing Eligibility
- A written report and comprehensive report are payable only when requested by a Board Officer;
- Only one of the reports are payable per a claim;
- The reports are not payable with 19142 – Photocopies of patient’s record.
How to bill
- Fax the report to WorkSafeBC;
- Bill in Claim Manager using WorkSafeBC invoice and with fee item 19141 or 19144.
- 19141: $42.98 – Written Report
- 19144: $209.59 – Comprehensive Report Requested by WorkSafeBC
Invoice WorkSafeBC for job site visit assessment
Job Site Visit (JSV) is a workplace visit for the purposes of supporting the Injured Worker in remaining at or returning to work. A job site visit must be requested or approved by WorkSafeBC.
- A brief review of work tasks;
- Confirmation of the Injured Worker’s critical job demands;
- Exploration of simple job modifications and return to work options;
- Consultation with the employer and other relevant stakeholders, to establish an appropriate return to work plan;
- Communication/education of the employer regarding RTW opportunities;
- Ongoing support of GRTW Plan including, job coaching/shadowing;
- up to one (1) hour of return travel time;
- the JSV Report;
- any subsequent JSV/Assessment when the subsequent JSV/Assessment is in follow-up to the initial Job Site Visit and related to the same job opportunity.
- The Report should be received within five (5) calendar days of the date of the Job Site Visit/ Assessment
- Day zero (0) is considered the date of the Job Site Visit/ Assessment.
- Fee item code: 19718 – Job Site Visit/Assessment;
- Fee Amount: $265.00.
- Bill for the JSV/Assessment Report after it is received by WorkSafeBC.
- Limit ONE (1) JSV/Assessment Report per payee per accepted claim.
- Bill for the report in Claim Manager using the WorkSafeBC invoice and fee item 19718.
Billing WorkSafeBC beyond 8 weeks
The chiropractor can extend treatment beyond the eight weeks in the two circumstances: the patient has a spinal cord injury or the chiropractor’s request for extenuating circumstances was approved.
How to obtain an approval for spinal cord injury billing
- Specify on the F11C that you intend to continue treating, including the frequency and duration of treatment.
- Do not submit the Request for Extenuating Circumstances Treatment; only the F11C report is required to be submitted by the end of 4 the week of treatment in order to request approval for Spinal Cord Injury treatment.
Spinal Cord Injury Fee Code
- Bill spinal injury billing code after the F8C and F11C flat fees and the initial 8 weeks of treatment have been completed;
- Do not bill before you receive approval from WorkSafeBC;
- Bill only one visit per day in accordance with the approved treatment plan:
- Fee item: 19149 – Spinal Cord Injury Treatment
- Fee amount: $40.53.
Extenuating Circumstances Treatment and Request FormTo request the extension of treatment beyond eight weeks, the chiropractor needs to submit: Form 83D62 – Extention of Chiropractic Treatment Request – Extenuating Circumstance (PDF 173 kb, 2 pages)
Form 83D62 – The Content
- The Form 83D62 should provide evidence and rationale for additional treatment.
- The Form 83D62 must include information regarding a proposed treatment plan, the start and end date, and the proposed number of additional treatments being requested.
Form 83D62 – Submission Deadline
- The Form 83D62 should be submitted by the end of the 5th to 6th week of treatment.
- The Claim Owner’s decision is usually provided by the end of the 8 weeks of treatment.
- The Form 83D62 is not required for Spinal Cord Injury treatment beyond 8 weeks.
Form 83D62 – How to Submit
- The Form 83D62 must be faxed to WorkSafeBC
- 604.233.9777 or
- WorkSafeBC does not accept electronic 83D62.
Fee code: 19148 – How to Bill The Form Fee
- Bill the F83D62 form fee only if the form is approved.
- The fee code 19148 is a fee-for-service item. Bill the fee in Claim Manager with the WorkSafeBC invoice.
- Fee code: 19148 – Extenuating Circumstances Treatment Form Fee.
- Fee amount: $23.78.
Fee code: 19147 – Extenuating Circumstances Treatment
- Extenuating circumstance treatment is a fee-for-service item. If the extended treatment is approved, billing will be payable on a per visit basis.
- Bill for the treatment for extenuating circumstance only if the Form 83D62 is approved.
- Bill the fee in Claim Manager with the WorkSafeBC inovoice.
- Only one visit per day is payable as per the approved treatment plan.
- Fee code: 19147 – Extenuating Circumstances Treatment – Visit
- Fee amount: $30.75.
How to check the status of WorkSafeBC report or invoice
After you submit WorkSafeBC report or invoice, you can check its status.
- Payee MSP number (usually treating practitioner)
- Data Centre number
- WorkSafeBC claim #
- Payee MSP number (usually treating practitioner)
- Invoice Ref #
Quick Guide to WSBC invoice status portal
- Learn how to read the status report in the Quick WorkSafeBC Guide
- at 604-231-8888 or
- toll free 1-888-967-5377.
Billing WorkSafeBC patients privately
Learn when the chiropractor is allowed to bill WorkSafeBC patients privately.
WorkSafeBC patients without PHN
How to bill WorkSafeBC if the patient is out-of-province.
How to avoid refusal code AA
- Use Claim Manager to check the MSP status of the patient before submitting a WorkSafeBC report and/or invoice.
- If MSP coverage is invalid on the date of service, your patient’s PHN can no longer be used.
WorkSafeBC Billing Rules for patients with no PHN
- If an injured worker does not have a Personal Health Number, the Form 8C/11C and/or invoices must be faxed.
- The paper invoices must be faxed within 90 days of the date of service to be paid.
- No penalty is applied for faxed report in this case.
Form 8C/11C – Chiropractor’s report (PDF, 120 kb, 2 pages)
F8C/11C Fax Submissions
- If the chiropractor has to submit the F8C/11C by fax, type it in to maximize legibility;
- Create and include the Invoice Reference Number in the faxed F8C/11C. Invoices/forms that do not include an Invoice Reference Number cannot be searched online to check the invoice/report payment status;
- Follow up the faxed F8C/11C with the electronic or faxed invoice for the item code 19134/19135 to get paid for the form.
- If the chiropractor has to submit F8C/11C in response to a phone or letter request by a Claim Owner, penalties still apply for reports submitted by fax;
- If you have submitted the form by fax but it was not processed by WorkSafeBC yet, it might be possible to resubmit it electronically and waive the penalty for fax submission.
To fax Form 8C/11C
- 604 233-9777 or
- 1 888 922-8807.
Additional WorkSafeBC billing resources
Visit WorkSafeBC web pages for additional billing guidance.
WorkSafeBC contact information
WorkSafeBC contact information for chiropractors.
- Lower Mainland: 604 231-8888
- Toll-free: 1 888 967-5377
- Working hours:
- check the claim status: 24/7
- other inquires: Monday-Friday 8:00 a.m.-6:00 p.m.
- Lower Mainland: 604 276-3085
- Toll-free: 1 888 422-2228
- Monday – Friday: 7:30 a.m. – 4:00 p.m.
- Lower Mainland: 604 233-9777
- Toll-free: 1 888 922-8807
- Lower Mainland 604 232-7787
- Toll-free 1 866 244-6404
- Monday – Friday: 8:00 a.m. – 4:00 p.m.
- Phone: 604.276.3344 (Lower Mainland)
- Toll-free: 1.844.276.3344 (B.C.)
- Hours of operation: Monday to Friday, 8 a.m. to 4 p.m.
- Email: firstname.lastname@example.org